Privacy Policy
Thank you for your interest and visit to our website. We respect and are committed to protecting your privacy.
This Privacy Policy explains how we collect, use and (in certain cases) disclose your personal information.
Protecting your personal data and building your trust is very important to us. Therefore, we will use your name and other information related to you in accordance with the content of this Privacy Policy. We only collect information necessary for the booking and hotel services.
We will keep your information for the time required by law or for a certain purpose. You can access the website and browse without providing personal details. At that time, you are anonymous and we cannot know who you are unless you log in to your account.
1. Collection of personal information
- We collect, store and process your information for the purpose of booking and purchasing hotel services and for future communications related to your order, and to provide services, including certain personal information: title, name, gender, date of birth, email, address, telephone number, payment details, card payment details or bank account details.
- We will use the information you provide to process your order, provide the services and information requested through the website and as requested by you.
In addition, we will use such information to manage your account; verify and carry out online transactions, identify visitors to the website, conduct demographic research, send information including product and service information. If you do not wish to receive any marketing information from us, you can opt out at any time. - We may pass your name and address to third parties to provide you with a service (for example to a transport company).
- Your booking details are stored with us but cannot be disclosed directly to us for security reasons.
- You undertake to keep your personal data confidential and not to disclose it to third parties.
- We may use your personal information for market research purposes. All details will be anonymised and used for statistical purposes only. You can opt out at any time.
2. Security
We have appropriate technical and security measures in place to prevent unauthorised or unlawful access to or loss or destruction or damage to your information.
- We advise you not to give payment details to anyone by e-mail, we are not responsible for any loss you may incur in exchanging your information over the internet or by e-mail.
- You absolutely must not use any program, tool or other form to interfere with the system or change the data structure. It is strictly forbidden to disseminate, propagate or encourage any activity aimed at interfering with, sabotaging or infiltrating the data of the website system. Any violation will be deprived of all rights and will be prosecuted before the law if necessary.
- All transaction information will be kept confidential, but in case of request by law enforcement agencies, we will be forced to provide this information to law enforcement agencies.
The terms, conditions and contents of this website are governed by Vietnamese law and the competent Vietnamese court will consider.
3. Customer rights
You have the right to request access to your personal data, the right to request us to correct errors in your data free of charge. At any time, you have the right to request us to stop using your personal data for marketing purposes.